Facilities

The facilities we look after

The facility type determines working hours, access rules and the form of supervision. Below is how we approach each category.

Facility categories require confirmation by the content owner before publication. The descriptions concern how work is organised, not a reference list.

Offices

Spaces where cleanliness is part of the daily experience of staff and visitors.

Typical requirements

Consistent quality in front-of-house areas
Work that does not disrupt the office
Predictable consumable replenishment

How work is organised: Recurring scope delivered within an agreed time window, with periodic work planned in advance.
Access and safety: Entry rules, key or card records, and rules for working in restricted areas are agreed before the start.

Commercial space

High-footfall locations where the condition of entrance areas is immediately visible.

Typical requirements

Fast response in entrance zones
Cleanliness maintained under variable footfall
Care for glazed surfaces and floors

How work is organised: Work arranged around peak hours, with daytime interventions where the scope provides for them.
Access and safety: Coordination with the facility manager, plus rules for moving through customer-facing and back-of-house areas.

Technical and industrial facilities

Facilities where order is an element of occupational safety, not only of appearance.

Typical requirements

Work compliant with the rules in force on site
Respect for restricted areas
An agreed procedure for waste handling

How work is organised: Schedule agreed with plant operations; work in production areas only within windows the facility permits.
Access and safety: Required inductions and site rules are treated as binding; scope and mode are confirmed before work starts.

Building common areas

Spaces used by many tenants, where the standard has to be uniform.

Typical requirements

A repeatable standard across the whole building
A clear split of responsibility with the manager
Response to user-reported issues

How work is organised: Scope described per building zone, with an agreed frequency and named supervision.
Access and safety: Agreed access to technical and utility rooms, and rules for storing equipment.

If your facility does not map cleanly onto any category, describe its function and operating pattern — we will define the scope individually.

Unusual facilities

Your facility does not fit any category?

Categories organise how we work; they do not replace a conversation. Describe the building’s function, its operating hours and its access constraints.

Describe your facility See the service standard